Refund And Return Policy

At TopShelf Essentials, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy below for details.

 

 

1. Eligibility for Returns

You may return most items purchased from TopShelf Essentials under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • The return request must be initiated within 14days from the date of delivery.

Certain items are not eligible for returns, including:

  • Perishable goods (e.g., food, flowers, etc.).

  • Intimate or sanitary goods (e.g., undergarments, swimwear).

  • Custom-made or personalized items.

  • Digital products or software downloads.

  • Items marked as “final sale” or “non-returnable.”

 

 

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at Support@topshelfessentials.co.uk with your order number and reason for return.

  2. Approval: Once approved, we will provide return instructions and a return shipping label if applicable.

  3. Package the Item: Ensure the item is securely packed to avoid damage during transit.

  4. Ship the Item: Send the package using the provided shipping label or at your own expense if a label is not provided.

 

 

3. Return Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), TopShelf Essentials will cover the return shipping costs.

  • If the return is for any other reason, the customer is responsible for the return shipping costs.

 

 

4. Refund Policy

Refunds will be processed under the following conditions:

  • Condition of Returned Items: Upon receipt and inspection of the returned item, we will notify you about the status of your refund.

  • Refund Method: Refunds are issued to the original payment method within 14 business days of approval.

  • Partial Refunds: In some cases, only partial refunds are granted for items that show signs of use, are missing parts, or are damaged (not due to our error).

 

 

5. Exchanges

If you need to exchange an item for a different size, color, or variant:

  1. Initiate a return as outlined above.

  2. Place a new order for the desired item once your return is processed.

  3. Note that exchanges are subject to item availability.

 

 

6. Non-Returnable or Non-Refundable Items

We do not accept returns or provide refunds for:

  • Items that are not in their original condition, damaged, or missing parts due to customer handling.

  • Items returned outside the specified return period.

 

 

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. We will offer the following solutions based on your preference:

  • Replacement of the item.

  • Full refund, including any applicable shipping costs.

We may request photographic evidence to process claims for damaged or defective items.

 

 

8. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check with your bank or credit card provider as processing times may vary.

  2. Contact us at Support@topshelfessentials.co.uk for assistance.

 

 

9. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

TopShelf Essentials

Info@topshelfessentials.co.uk