Shipping Policy

Thank you for shopping with us at TopShelf Essentials. We are committed to providing our customers with an exceptional shopping experience, including a smooth and reliable shipping process. Below, you will find detailed information about our shipping policies.

1. Shipping Methods & Delivery Times

We offer various shipping options to cater to your needs. Below are the shipping methods and estimated delivery times for each:

  • Standard Shipping: 3-5 business days

  • Expedited Shipping: 2-3 business days

Please note that delivery times are estimates and can vary depending on factors such as weather conditions, holidays, or shipping carrier delays.

2. Shipping Costs

Shipping costs are calculated at checkout based on the delivery method selected and the destination address.

3. Order Processing Time

Orders are processed within 1-2 business days, excluding weekends and holidays. Orders placed after 4PM will be processed the following business day.

Once your order is processed, you will receive a shipping confirmation email with tracking information. Please allow 24-48 hours for tracking information to update.

4. Shipping Restrictions

We currently only ship within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

We cannot ship to P.O. Boxes or APO/FPO addresses. Please ensure that the shipping address is correct to avoid any delays.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your order online. If you have not received your tracking details or if you encounter any issues with tracking, please contact our customer support team at support@topshelfessentials.co.uk.

6. Damaged or Lost Items

In the rare event that your order is damaged during transit or if your package is lost, please contact our customer service team immediately at support@topshelfessentials.co.uk. We will work with you and the carrier to resolve the issue promptly.

7. Shipping Delays

While we make every effort to ensure timely delivery, please be aware that some delays may occur due to unforeseen circumstances such as weather, holidays, or carrier issues. We are not responsible for shipping delays caused by external factors, but we will do our best to keep you informed and assist with any issues.

8. Return & Exchange Policy

For information on how to return or exchange an item, please refer to our Return & Exchange Policy page.

9. Customer Service

If you have any questions about our shipping policy or need further assistance, feel free to contact our customer support team at support@topshelfessentials.co.uk.

 

Thank you for choosing TopShelf Essentials. We hope you enjoy your shopping experience!